360 Fraud Protection Support

FRAUD SUPPORT AVAILABILITY AND CONTACT INFORMATION

VERSIONS SUPPORTED

In the event Support for the Product is included pursuant to the Agreement, Support will be provided for the last minor release of the current major version and the last minor release of the previous major version.  Appgate’s Support obligations do not cover other versions of the Product. 

VERSION UPDATING

In the event Appgate makes an update, improvement, or modification to a Product that Customer is entitled to in accordance with the Agreement, an official notification will be sent to Customer informing Customer about the details of the update, improvement or modification. If Customer wishes to update the Product with such update, improvement or modification, Customer must request the Installer File from Appgate through any of the available Support channels. In the event Customer makes such a request, a ticket will then be created defining the details regarding the delivery of the Installer File and the dates when the update will be performed.

Please refer to the Fraud Support Terms and Conditions for further details.

Please refer to the Cybersecurity Terms and Conditions for service and product-specific information.

Terms and Conditions for Renewing and Reinstating Support and Maintenance for Perpetual Licenses 

If renewing support and maintenance for perpetual licenses, Customer shall be required to renew support and maintenance for all previously purchased perpetual licenses.  Customer shall not be permitted to renew support and maintenance for some, but not all of its previously purchased perpetual licenses. 

If a Customer fails to renew their support and maintenance for its perpetual licenses within thirty (30) days of the renewal deadline, and they wish to reinstate support and maintenance, the following terms apply:  

1. The Customer will pay a reinstatement fee equal to one (1) year of support and maintenance at the then-current list price for support and maintenance for perpetual licenses;
2. The Customer will pay all outstanding fees for support and maintenance for the period when the licenses were not supported; and
3. The Customer will pay in advance for one (1) year of support and maintenance for the reinstated perpetual licenses that are not currently supported.