APPGATE SUPPORT

Get the help you need to secure your network, troubleshoot issues, and maximize your AppGate experience. 

What Support Are You Looking For?

At AppGate, we understand that every second counts when it comes to security and uptime. Trust our expert support network to provide rapid, personalized assistance—empowering you to stay protected, maintain continuous operations, and move forward with confidence. 

Additional AppGate SDP software resources

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SOFTWARE AVAILABILITY

Below are links to the software and documentation for supported versions. Please visit the Software-Defined Perimeter page in the support portal for help and the latest announcements.

SUPPORT LIFE-CYCLE DEFINITIONS

Please also refer to the support terms and conditions.

FULL SUPPORT

For identified "Software" [AppGate SDP] versions used with defined "Associated Systems" [host OS/virtualization platform/etc]: 

  • Support will be provided such as answering questions about or troubleshooting of basic configuration, standard usage and installation/upgrade of the Software.
  • Software versions in Full Support are being actively developed and are regularly updated with feature packs, software enhancements, security updates and bug fixes. For issues requiring a software fix or enhancement, customers will typically need to upgrade to a newer version or patch release of the Software.
  • All Associated Systems should be fully patched and manufacturer supported. 
    NOTE: For newer versions of Associated Systems, Full Support will typically be provided in the first subsequent release of the Software unless otherwise stated.
SUPPORT

For identified Software versions used with defined Associated Systems:

  • Support will be provided such as answering questions about or troubleshooting of basic configuration, standard usage and installation/upgrade of the Software.
  • Software versions in Support are not actively being developed but may still receive bug fixes and security patches. For issues requiring a software fix or enhancement, customers will typically need to upgrade to a version of the Software in Full Support.
  • All Associated Systems should be fully patched and manufacturer supported.
QUALIFIED SUPPORT

For identified Software versions used with defined Associated Systems (that may no longer have manufacturer support), OR for identified Software versions used with newer versions of Associated Systems:

  • Support will be provided on a best effort basis for answering questions about or troubleshooting of basic configuration, standard usage and installation/upgrade of the Software.
  • The customer uses the Software at their own risk and will typically need to upgrade the Software for Full Support.
  • A newer version of the Associated Systems may need to be deployed to resolve any issues.
NO SUPPORT

For all previous versions of the Software not identified with a Full Support or Support, AND for Associated Systems not explicitly defined elsewhere:

  • Support will be typically limited to assistance in upgrading to a version of the Software with Support or Full Support.
  • The customer uses the Software at their own risk and should upgrade to ensure the environment can be supported, as well as to take advantage of the latest feature packs, software enhancements, security updates and bug fixes.
  • A new or different version of the Associated Systems may need to be deployed to resolve any issues.

Common Criteria and NIAP Protection Profile (PP)

The evaluation was carried out in accordance with the Common Criteria Evaluation and Validation Scheme (CCEVS) process and scheme for the Protection Profile for Application Software, Version 1.4 with the Functional Package for Transport Layer Security (TLS), Version 1.1 applied.

SDP CT big

Common Criteria and NIAP Protection Profile (PP)

The evaluation was carried out in accordance with the Common Criteria Evaluation and Validation Scheme (CCEVS) process and scheme for the Protection Profile for Application Software, Version 1.4 with the Functional Package for Transport Layer Security (TLS), Version 1.1 applied.

SDP v6.4
Protection Profile for Application Software Version 1.4

Report
CMV Plogo

Cryptographic Module Validation Program

(CMVP) FIPS 140-3 using wolfCrypt. AppGate typically updates FIPS compliance as soon as there is a compliant cryptographic module available from wolfCrypt.

SDP v6.4.1+
FIPS 140-3

Certificate
Vpat3

508 compliance

AppGate typically updates 508 compliance with each new major release, e.g. v6.0 or when a minor release materially impacts the existing 508 compliance.

SDP v6.1
Web Content Accessibility Guidelines 2.0

Report

Contact AppGate Support

Contact AppGate SupportPhoneEmail
Zero Trust Network Access / Software-Defined Perimeter (Americas)+1-877-522-6305sdp.support@appgate.com
Zero Trust Network Access / Software-Defined Perimeter (EMEA / APAC)+44 800 031 8079sdp.support@appgate.com
Federal +1-877-226-1248federal.support@appgate.com
Cyber Advisory Services+1-786-220-0600tas.support@appgate.com

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