APPGATE SDP SUPPORT
The Appgate SDP Support page explains the support levels available, how these apply to the different versions of Appgate SDP and provides links to download all the software.
VERSION AVAILABILITY
Software downloads and documentation are provided for supported versions. Downloads require a valid software subscription (or maintenance) which is available at the time of purchase. Contact your Appgate sales representative for more information. Maintenance cannot be purchased instead of an upgrade.
Clients and appliances within the same SDP version are always compatible - so a 5.4.1 Client and 5.4.4 appliance would be fully compatible. Client backwards compatibility is guaranteed for (at least) two SDP versions, so a 5.5 Client would work against a 5.3 server.
APPGATE SDP VERSION | DATE INTRODUCED | SUPPORT STATUS | SOFTWARE DOWNLOADS AND DOCUMENTATION |
---|---|---|---|
5.5 | 26 Oct 2021 | Full Support | Appgate SDP v5.5 |
5.4 | 27 April 2021 | Full Support | Appgate SDP v5.4 |
5.3 | 26 Oct 2020 | Support until 30 July 2022. No Support thereafter. | Appgate SDP v5.3 |
5.2 | 16 July 2020 | No Support (Support ended 15 April 2022) | Appgate SDP v5.2 |
SUPPORT LEVEL | DEFINITION |
---|---|
FULL SUPPORT | |
SUPPORT | Where specified, the Associated systems version compatibility is frozen, however the Software may run on newer versions of Associated systems. Customers may be asked to upgrade their Associated systems and/or Software to resolve any issues. |
QUALIFIED SUPPORT | |
NO SUPPORT |
Please also see the support terms and conditions.
Please visit the Appgate SDP support portal for more information, help and announcements.
CERTIFICATIONS
Common Criteria for Information Technology - Security Evaluation Part 2 Extended and Part 3 Conformant, April 2017, Version 3.1 Rev 5.
CERTIFIED SDP VERSION | CERTIFICATION | REPORT |
---|---|---|
5.4 | EAL 2+ (Augmented with ALC_FLR.1) | Certification report |
Accessibility Conformance Report - WCAG Edition VPAT® Version 2.2–July 2018
Appgate typically updates 508 compliance with each new major version release, e.g. going from v5 to v6. All releases between major versions are considered point releases, which Appgate believes are not expected to materially impact the 508 compliance posted by Appgate. In the event Appgate believes a point release would materially impact such 508 compliance, Appgate expects to update 508 compliance in connection with such point release.
CERTIFIED SDP VERSION | CERTIFICATION | REPORT |
---|---|---|
5.1 | Web Content Accessibility Guidelines 2.0 | AppGate SDPv5.1 - VPAT2.2 |
Cryptographic Module Validation Program (CMVP) FIPS 140-2 using wolfCrypt. The approval was performed using Linux 5.4 running on a Dell PowerEdge R340 Rack Server with an Intel® Xeon® E-2244G.
CERTIFIED SDP VERSION | CERTIFICATION | CERTIFICATE | SECURITY POLICY |
---|---|---|---|
5.5 | FIPS 140-2 | Certificate #3389 | wolfCrypt FIPS 140-2 |
CLOUD MARKETPLACES
SDP appliances are also available in various Cloud marketplaces.
CLOUD PROVIDER | LICENSE TYPE |
---|---|
AWS | Free trial |
AWS | BYOL |
Azure VM | BYOL |
Azure Apps | BYOL |
GCP | BYOL |
We strive to support as many cloud regions as reasonably possible. Technical constraints may limit our support for certain regions. As new regions are added by cloud providers, we will evaluate and add support when possible.
When cloud images are withdrawn from any given marketplace, Qualified Support will be provided for a further 90 days after their removal.
SDP Support Resources
Customer Support Portal
Visit our support portal to find solutions, documentation and ask questions of our support team.
Support Documentation
A collection of our technical support, troubleshooting, integration and admin guides, plus helpful video resources.