APPGATE SDP SUPPORT

The Appgate SDP Support page explains the support levels available, how these apply to the different versions of Appgate SDP and provides links to download all the software.

VERSION AVAILABILITY

Software downloads are provided for supported versions. These require a valid software subscription (or maintenance) which is available at the time of purchase. Contact your Appgate sales representative for more information. Maintenance cannot be purchased instead of an upgrade.

Clients and appliances within the same SDP version are always compatible - so a 5.3.1 Client and 5.3.3 appliance would be fully compatible. Client backwards compatibility is guaranteed for (at least) two SDP versions, so a 5.4 Client would work against a 5.2 server.

APPGATE SDP VERSIONSUPPORT STATUSSERVER AND CLIENT SOFTWARE
5.4Full SupportAppgate SDP v5.4
5.3Full SupportAppgate SDP v5.3
5.2SupportedAppgate SDP v5.2
5.1Supported until 31 December 2021Appgate SDP v5.1
5.0Supported until 30 April 2021Appgate SDP v5.0

Click here to purchase additional licenses.

View Appgate SDP Security Advisories here.

SUPPORT LIFE-CYCLE DEFINITIONS

SUPPORT LEVELDEFINITION
FULL SUPPORT
  • Support will be provided such as with troubleshooting or installation/configuration problems. The Software [Appgate SDP] will be updated with feature packs, product enhancements and bug fixes.

  • Where listed, the Associated systems [such as host OS/version] must be used and should be fully patched. Full support for any new versions of Associated systems will be provided in the first subsequent release of the Software unless otherwise stated.
    • SUPPORTED
  • Support will be provided such as with troubleshooting or installation/configuration problems. The Software is no longer being actively developed but security patches and the occasional bug fixes may be provided. For new feature packs, product enhancements and the latest bug fixes customers must upgrade.

  • Where listed, the Associated systems version compatibility is frozen, however the Software may run on newer versions of Associated systems; if support is required customers may be asked to upgrade the Software if available.

    • QUALIFIED SUPPORT
  • Support may be provided such as with troubleshooting or installation/configuration problems on a best effort basis. The Software is frozen, so in most situations customers must upgrade.

  • For any Associated systems listed and those that no longer have manufacturer support, only qualified support can be provided and the Software is run at the customers own risk.
    • UNSUPPORTED
  • Where listed, the Software (version) is no longer in support.

  • For any Associated systems listed and all others not specifically listed elsewhere, the Software (version) will not run on these Associated systems, customers must upgrade the Software, the Associated systems or both.
    •

    Please also see the support terms and conditions.

    Please visit the AppGate SDP support portal for more information, help and announcements.

    CERTIFICATIONS


    Common Criteria for Information Technology     - Security Evaluation Part 2 Extended and Part 3 Conformant, April 2017, Version 3.1 Rev 5.

    CERTIFIED SDP VERSIONCERTIFICATIONREPORT
    5.2EAL 2+ (Augmented with ALC_FLR.1)Certification report

    Accessibility Conformance Report - WCAG Edition VPAT® Version 2.2–July 2018

    CERTIFIED SDP VERSIONCERTIFICATIONREPORT
    5.1Web Content Accessibility Guidelines 2.0AppGate SDPv5.1 - VPAT2.2

    Cryptographic Algorithm Validation Program (CAVP) FIPS 140-2 - FIPS Object Module for OpenSSL

    CLOUD MARKETPLACES


    SDP appliances are also available in various Cloud marketplaces.

    CLOUD PROVIDERLICENSE TYPE
    AWSFree trial
    AWSBYOL
    AzureBYOL
    GCPBYOL

    We strive to support as many cloud regions as reasonably possible. Technical constrains may limit our support for certain regions. As new regions are added by cloud providers, we will evaluate and add support when possible.