APPGATE SDP SUPPORT
The Appgate SDP Support page is designed to explain the support levels available, how this applies to current versions of Appgate SDP and links to download the software.
| FULL SUPPORT | SUPPORTED |
|---|---|
| Feature packs, installation support, and product enhancements are being developed, and external references are maintained. | Product is still supported but no longer being developed. For new features and feature packs customers would need to upgrade. |
Software downloads are provided for supported versions. These require a valid software subscription (or maintenance) which is available at the time of purchase. Contact your Appgate sales representative for more information. Maintenance cannot be purchased instead of an upgrade.
Please visit the support portal for up-to-date information about Appgate’s Software-Defined Perimeter.
VERSION AVAILABILITY
Clients and appliances within the same SDP Version are always compatible - so a 4.2.1 Client and 4.2.2 appliance would be fully compatible. Client backwards compatibility is maintained for two SDP Versions, so a 5.1 Client should still work against a 4.3 server.
| APPGATE SDP VERSION | SUPPORT STATUS | SERVER AND CLIENT SOFTWARE |
|---|---|---|
| 5.2 | Full Support | Appgate SDP v5.2 |
| 5.1 | Full Support | Appgate SDP v5.1 |
| 5.0 | Supported | Appgate SDP v5.0 |
| 4.3 | Support ends 31 December 2020 | Appgate SDP v4.3 |
CERTIFICATIONS
Common Criteria for Information Technology - Security Evaluation Part 2 Extended and Part 3 Conformant, April 2017, Version 3.1 Rev 5.
| CERTIFIED SDP VERSION | CERTIFICATION | REPORT |
|---|---|---|
| 4.3 | EAL 2 Augmented with ALC_FLR.1 | Certification report |
Accessibility Conformance Report - WCAG Edition VPAT® Version 2.2–July 2018
| CERTIFIED SDP VERSION | CERTIFICATION | REPORT |
|---|---|---|
| 5.1 | Web Content Accessibility Guidelines 2.0 | AppGate SDPv5.1 - VPAT2.2 |
CLOUD MARKETPLACES
SDP appliances are also available in various Cloud marketplaces.
| CLOUD PROVIDER | LICENSE TYPE |
|---|---|
| AWS | Free trial |
| AWS | BYOL |
| Azure | BYOL |
| GCP | BYOL |
We strive to support as many cloud regions as reasonably possible. Technical constrains may limit our support for certain regions. As new regions are added by cloud providers, we will evaluate and add support when possible.
SDP Support Resources
Customer Support Portal
Visit our support portal to find solutions, documentation and ask questions of our support team.
Support Documentation
A collection of our technical support, troubleshooting, integration and admin guides, plus helpful video resources.